退款政策

1. Cancellation Window

Cancellations made more than 48 hours before scheduled flight departure are eligible for a refund of the service portion (see urgent priority fee and processing fees below). The 48-hour window is measured from the scheduled departure time on your ticket, not from midnight of the flight date.

Cancellations made within 48 hours of scheduled flight departure, or after the flight has departed, are not eligible for a refund of the service portion.

On a customer cancellation, disclosed card, Alipay, and PayPal processing fees shown at checkout are not refunded. Payment providers do not return those fees to us. EU bank and bank-transfer payments at list price have no such fee. Cryptocurrency refunds are the original token amount minus network fees.

2. Urgent Priority Fee & Service Authorization

For urgent / priority bookings:

• Priority Request Processing Fee (฿1,000): Non-refundable under all circumstances once charged, including cancellation more than 48 hours before scheduled flight departure.
• Service portion (PayPal): Held as an authorization only until we confirm the booking. If the booking is cancelled or expires before confirmation, the authorization is voided/released — you are not charged for the service portion.

Your payment confirmation email and receipt show the line-item split.

3. Refund Process

Refunds are returned using the same payment method where practical:

1. Contact us with your confirmation code and, for cryptocurrency payments, the wallet address you would like the refund sent to.
2. We will verify the booking and confirm eligibility within 24 hours.
3. PayPal, card, Apple Pay, Google Pay, Alipay, and EU bank payments are refunded to the original method where possible. Bank transfers are returned to the originating account where possible. Cryptocurrency refunds are sent in the same token and on the same chain as the original payment.
4. Refund amounts for crypto payments are calculated at the original payment amount minus blockchain network fees required to process the return transaction.
5. Eligible card, Alipay, and PayPal refunds exclude the processing fee shown at checkout, except where Section 6 applies.

Refund transactions are typically processed within 3–5 business days of approval. Bank, card, PayPal, Alipay, and EU bank refunds may take additional time depending on your provider. Blockchain confirmation times vary by network.

4. Non-Refundable Situations

• Cancellations within 48 hours of scheduled flight departure
• No-shows at the airport
• Immigration denial or visa issues that prevent entry/exit
• Payments sent to incorrect bank accounts or with incorrect references, to wrong wallet addresses, on unsupported networks, or in incorrect amounts
• Urgent priority fee: The ฿1,000 Priority Request Processing Fee on urgent bookings (see Section 2)
• Restricted eligibility bookings: If you confirmed our VOA / service eligibility notice at checkout (including VOA-only passport categories on arrival or combo services), the booking is non-refundable even when cancelled more than 48 hours before scheduled flight departure.
• Failure to submit required travel and identification documents within the deadline after notification (see Section 5)
• Inaccurate or undeclared booking details (including party size, flight information, add-ons, or luggage/baggage beyond the capacity of your selected BMK transfer vehicle class or porter allowances) that prevent or materially affect service delivery
• Payment system abuse: circumventing disclosed processing fees, intentional underpayment, fraudulent or bad-faith chargebacks or payment disputes (including where service was delivered or these Refund Policy rules apply), or other misuse of checkout payment options
• Payment processing fees: Disclosed card, Alipay, and PayPal fees shown at checkout are not refunded on a customer cancellation (see Section 1). They are refunded with the service portion if Section 6 applies.

5. Document Submission & Refund Eligibility

Upon booking, you are required to upload the necessary travel and identification documents through the designated online portal.

If document upload through the portal fails or cannot be completed for any reason, you will be notified and provided with an alternative submission channel (WhatsApp) and a deadline of 24 hours from the time of notification to submit the required documents.

If you fail to submit the required documents within the specified deadline through either channel, FastTrack Phuket reserves the right to cancel the booking. No refund will be issued if that failure is attributable to your non-response or inaction after we gave you a reasonable opportunity and channel to submit.

Communications sent via the designated channels (including WhatsApp) regarding document submission constitute valid notice and evidence of the opportunity provided to you, and may be used as such in any payment dispute, chargeback, or resolution process.

A refund request made after the service date has passed, where the service could not be rendered due to incomplete documentation on your part, does not constitute grounds for a refund.

You must declare accurate booking details at checkout, including party size, flight information, selected add-ons, and luggage or baggage (including volumes relevant to your selected BMK transfer vehicle class — Standard Sedan, SUV, or Van — and porter services). If undeclared or inaccurate details prevent or materially affect service delivery, you may lose eligibility for a refund under Section 4.

You must pay using the checkout option that matches your chosen payment method and the full amount due. If we determine that payment system abuse occurred — such as fee circumvention, underpayment, or a chargeback without valid grounds — you forfeit refund eligibility under Section 4 and we may offset amounts owed against any refund request.

6. Partial Service

If our partner operator is unable to deliver the fast-track service due to circumstances within our control (e.g. operator no-show), you are entitled to a refund of the full amount you paid for the service portion, including any card, Alipay, or PayPal processing fee, regardless of the cancellation window. The urgent priority fee remains non-refundable if it was charged.

7. Contact

For refund requests, please email us with your confirmation code and, if applicable, your refund wallet address, bank details, or the email used for PayPal or card checkout.