FastTrack Phuket (“we”, “us”, “our”) provides a booking platform that connects travellers with licensed fast-track immigration service operators at Phuket International Airport (HKT), Thailand.
We act as an intermediary facilitating the booking and payment process. The on-the-ground service is delivered by our vetted local partner operators who hold the required airport access permits.
All payments are processed on-chain via supported cryptocurrency networks. By confirming a booking, you agree to send the exact amount displayed in the chosen cryptocurrency within the specified time window.
Bookings are confirmed upon receipt of the required number of blockchain confirmations. An electronic voucher will be issued to the email address you provide.
For consumer bookings on arrival or combo services, we do not ask you to select passport nationality. Instead, we may infer a likely immigration category from technical signals available when you book — including your browser language/locale, device timezone, and approximate country derived from your IP address (for example via our CDN or hosting provider). These signals are indicative only; they are not proof of your actual passport or visa status.
If those signals suggest you may hold a passport category that typically uses Visa on Arrival (VOA) or similar paths at Phuket International (rather than classic visa-exempt fast-track lanes), we will show a service eligibility notice before you complete the booking. Some passport categories may not be eligible for classic arrival fast track as described on our marketing pages.
If you accept that notice and proceed, you agree that the booking is non-refundable (even if cancelled more than 24 hours before the flight) and that service delivery is not guaranteed as originally described. You may still complete the booking after accepting; we do not hard-block checkout.
Agency and partner bookings may require explicit traveller nationality declared by the booking agent. You remain responsible for ensuring your travellers meet Thai immigration requirements.
FastTrack Phuket is not liable for delays, cancellations, or disruptions caused by the airline, airport authority, immigration officials, or force majeure events. While our partner operators make every effort to ensure a smooth experience, immigration processing times may vary based on factors beyond our control.
We are not responsible for funds sent to incorrect addresses, on unsupported networks, or in amounts that do not match the invoice.
The fast-track service at the airport is provided by independent third-party operators. FastTrack Phuket verifies operator credentials but does not directly employ the personnel who assist you at the airport.
We reserve the right to update these terms at any time. Material changes will be communicated via email to affected customers. Your continued use of the service constitutes acceptance of the updated terms.